Just like the maps we use in daily life, there are different levels of precision. Why? Because they are designed to serve a person in a particular context. Imagine three maps.
The first: a beautiful illustrated map of the city of Montreal, highlighting a dozen places to visit. The second: Google Maps, with information on blocked roads and heavy traffic on certain streets. The third: a map detailing the sewers, pipelines, and underground water currents.
When mapping and co-designing a company, it’s essential to understand which type of map is needed. Not for us, as experts, but for the people we want to communicate with, in their own context. Thus, the three levels of abstraction I use serve very distinct purposes.
Level 3 – Expert Level: Document the information necessary for the work of experts
You are an expert in your field. You understand all the mechanisms of a machine, you master your software, you adhere to industry best practices, and complexity doesn’t intimidate you because you deal with it every day. Level three is designed for you. Just for you.
The idea behind this level is to acknowledge that not everything can be simplified. If we have trains, computers, and mobile phones, it’s because some specialists didn’t take shortcuts.
The expert’s mission here is to report only what is essential to Level 2.
Level 2 – Co-creation: Establishing a strategy based on a manageable amount of information
All the experts have identified what is important and have synthesized the problems or opportunities. Now it’s time to sit down, share these insights, and co-create the strategy. At this level, all the basic elements of EDGY are put into context through facets and intersections.
With a manageable amount of information, it becomes possible to create a plan. Just like on Google Maps, experts need to indicate where things are working well and where the obstacles are. In EDGY, we use tags and color codes to clarify these points. There are always several paths to reach the goal… The idea is to move forward together, so we don’t get lost along the way.
Level 1 – Communication: Making information clear using reference points
This level is designed for people who are not experts but need to understand the essentials to see the forest (not just the trees) and take action. Whether they are employees, partners, or clients, the goal is to simplify complex information so that it is easily understandable and actionable.
The idea here is to provide a clear overview without delving into technical details. This level could resemble a tourist map of the city of Montreal, highlighting only the key points needed to navigate. It’s not about oversimplifying but about communicating concisely and relevantly, so everyone can contribute to the common goal.
The aim of Level 1 is to make the company’s strategy, objectives, or actions accessible to everyone, so that each member can find their place in the overall picture without being overwhelmed by complex details.
From a level to another
When we bring everything together with EDGY, we primarily focus on pushing the strategy to Level 2. To create an effective strategy, we aim for a small group of people and use a limited amount of information from Level 3, analyzed through the different lenses of facets and intersections. We use red, orange, and green tags to identify what’s bad, neutral, and good. Once we’ve decided on our course of action, we communicate the strategy at Level 1 to reach everyone without overwhelming them.
In the next article, we will talk about “moments in time.” Mapping is helpful, but it is also crucial to know where we are and where we are going.
