Category: Opinions

*Warning: This is mainly an excuse to talk about field hockey. You can also use this text to inform yourself… and to plug 2-3 cases to your colleagues this week. The Montreal Canadiens were three…
Interface25, nostalgia in the making

It comes as no great surprise to hear that the WaQ is no more. And in change management, I’ve learned that after the phases of grief – shock, denial, anger, negotiation and acceptance – comes…
Beautiful won’t fix broken

Over the past few weeks, I’ve felt the need to put into clearer words what’s been occupying me for quite some time now. Why do you ask? Because between Montreal and Paris, my colleagues, partners…
People stopped aiming for the middle

Lately, people have been divided. No big news there. And while I don’t think disagreement is a problem in itself, it does become problematic—in society, in organizations, even among friends and family. The issue lies…
The world is VUCA

It was in mid-March 2020 that the world turned upside down. I was on my way back from a Design Sprint training session with my colleague Amélie. We were driving home when, on Radio-Canada radio,…
Down the rabbit hole

You’ve probably heard the expression down the rabbit hole, taken from Lewis Carroll’s Alice’s Adventures in Wonderland. If you’ve never read the work or seen one of its film adaptations, here’s how the adventure begins:…
Fish &UX (or CX, HX, EX, XX)

I don’t design experiments. Neither can you. Sorry, folks. Before I throw tomatoes at myself, I still want to say that the professions of UX, CX, HX, EX, etc., are important. But if you care…
Boring is good. Boring works.

Startups, Labs and innovation departments. They’re everywhere, with varying degrees of success, even questionable ones. But where does this need to create “The next big thing” come from? Certainly, if we don’t evolve… our businesses…